Director of Operations

Director of Operations

Join us and become part of the Cook Family. We are seeking a Director of Operations.

Cook Properties is New York State’s largest owner and operator of manufactured housing communities. Our portfolio includes 100 mobile home parks totaling 6,500 pads. We also own and manage 200,000+ square feet of commercial, retail, and office space, along with 750 self-storage units.

Job Summary

The Director of Operations will oversee the day-to-day activities for our Property Management and Service departments and ensuring that the organization is managed and performing efficiently and effectively.


  • Reviews, analyzes, and evaluates business procedures regarding property management, sales, and service.
  • Implements policies and procedures that will improve day-to-day operations.
  • Oversees Regional Property Management and Sales departments, ensuring each is reaching goals set by departmental and company leadership.
  • Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
  • Implement and improve training programs.
  • Work with C.O.O. to improve metrics regarding, NOI, vacancy loss, delinquency, etc.
  • Implement new programs and processes.
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Performs other related duties as assigned.


  • 10+ years of sales and property management experience
  • Bachelor’s Degree
  • Ability to treat confidential information with appropriate discretion
  • Problem solving and decision-making skills
  • Driven and motivated individual
  • Excellent organizational and communication skills
  • Strong attention to detail
  • Computer skills including MS Word, Excel.
  • Valid Driver’s license and acceptable driving record required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All are welcome – join us!

Interested? Email your resume to or submit here on our website!

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